STUDIO POLICY
In consideration of being a member of Solis Movement I have thoroughly read and agree to the following:
1. I confirm that I have been examined by a licensed physician in the last 6 months and have been found by this physician to be in good physical condition and do not suffer from any condition or disability which would limit my participation in this exercise program.
2. I understand that the room temperature I am practicing in can exceed 110 degrees and I may have an adverse reaction to this.
3. I will not hold Solis Movement, any partners involved in the business, instructors, fellow practitioners or employees responsible for injuries that I may incur while practicing at Solis Movement. I acknowledge that all postures and classes are guided vocally and any deviations that I make to the guided instructions will be at my own risk.
4. I have voluntarily enrolled in a fitness program offered at Solis Movement. I understand and am aware that the classes at Solis involve strength, flexibility, and aerobic exercise, including the use of equipment, and are potentially hazardous activities. The class I am taking involves being at risk of injury and I am voluntarily participating in classes with full knowledge of the dangers involved.
5. In consideration of using all the facilities offered at Solis Movement, I agree that I assume all responsibility of any risks, injuries or damages, known or not known, which I might incur as a result of utilizing the total space provided to me.
In consideration of being a member of Solis Movement I have thoroughly read and agree to the following:
I understand that Solis has a 2-minute door policy and that attendees will be denied entry into class if they arrive more than 2 minutes past class start time and will incur a No Show fee.
I understand that the sun, moon, standard, star and superstar packages are monthly autopay charges and that my credit card will be charged monthly until membership is cancelled through email communication to info@solismovement.ca 2 weeks before my next charge renewal date.
I understand that there are no pauses on any autopay memberships and that I have to communicate my intent to cancel a membership to info@solismovement.ca 2 weeks before my next charge renewal date
I understand that if I cancel class within less than 10 hours of the class start time, or do not show up for a class I am booked for, my account will be automatically charged $15 at the Etobicoke location and $18 at the Downtown location.
I understand that personal items left unattended in the studio are my responsibility and Solis Movement is not responsible for any lost or stolen items.
I understand that there is a no in & out policy for both the reformer room and sun room classes.
I understand that as a first-time participant of Solis' reformer class, that I must take a machine orientation that occurs 5 minutes before the designated class start time. If I miss the orientation, I understand that Solis will not permit me to take class and I will be charged late cancel fee.
I understand that all Solis Movement payment packages are non-refundable, non-transferable and have expiration dates.
REFUND POLICY
All classes, credit packages, memberships, teacher trainings, workshops, special classes, and retreats are non-refundable and non-transferable including but not limited to Fundraiser Class Credits. No exceptions.
RETAIL ITEMS: Unused, regular-priced merchandise will be accepted for a full refund within 14 days of purchase and will be issued to original form(s) of payment. After 14 days, a store credit will be issued. No returns or exchanges without a receipt. Items purchased on sale or at a discounted rate are non-refundable. For questions or support with online purchases or returns, please contact info@solismovement.ca
GIFT CARDS: All gift cards are non-refundable. No exceptions. Gift cards are not exchangeable for cash, and will not be replaced if lost or stolen.
RETREATS: If the attendee cancels their spot within 90 days, the deposit will be forfeited to Solis, and a 15% late cancellation fee will be deducted from the total refund for all other payments. If the attendee cancels their spot within 60 days, the deposit is forfeited and a 35% late cancellation fee will be deducted from the total refund for all other payments. If the attendee cancels their spot within 30 days, the deposit is forfeited and a 50% late cancellation fee will be deducted from the total refund for all other payments. If the attendee cancels their spot within 15 days, the deposit is forfeited and a 75% late cancellation fee will be deducted from the total refund for all other payments.